Please read carefully. Section 20 contains a BINDING ARBITRATION AGREEMENT and a CLASS ACTION WAIVER that affect your legal rights.
These Terms of Service (“Terms”) are a binding legal agreement between you and Winterwolf Enterprises, LLC, a Nevada limited liability company that operates the Mystical Mischief brand and website at mysticalmischief.me and related pages, features, memberships, communities, and services (collectively, the “Site”). “We,” “us,” and “our” mean Winterwolf Enterprises, LLC. “You” means you, the person using the Site. By accessing or using the Site, creating an account, becoming a member, submitting content, or using any chat or voice feature, you agree to these Terms and to our Privacy Policy and Submission Terms, which are incorporated by reference. If you do not agree, do not use the Site.
Mystical Mischief is a work of entertainment and fiction. The Department of Enchanted Corrections, Evernyth, the switchboard operator “Cordelia,” the characters, the “Hotline,” and all related names, places, and lore are fictional. Nothing on the Site is a statement of fact, and nothing on the Site is professional advice of any kind (including legal, financial, medical, mental-health, or safety advice). Do not rely on anything the Site or its characters say for any real-world decision.
You must be at least 18 years old to create an account, make a purchase, enter a paid membership, or submit content. Children under 13 are not permitted to use interactive features, register, or submit anything, and we do not knowingly collect their information (see our Privacy Policy). A person aged 13 to 17 may use the general, non-interactive parts of the Site only with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms on the minor’s behalf. By using the Site you represent that you meet these requirements.
All Site content — including stories, characters, names, artwork, graphics, video, audio, music, text, designs, logos, trademarks, and other materials — is owned by or licensed to us and is protected by copyright, trademark, and other intellectual-property laws. Except for the limited right to view and use the Site for your personal, non-commercial purposes, we grant you no rights. You may not copy, reproduce, distribute, modify, publish, display, perform, sell, license, scrape, data-mine, or create derivative works from Site content, and you may not use it to train any machine-learning or AI system, without our prior written permission.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes, subject to these Terms. You agree not to: misuse or interfere with the Site or its security; attempt unauthorized access to any system or account; introduce viruses or harmful code; use bots, scrapers, or automated means except standard search indexing; impersonate anyone; harass, threaten, or harm others; infringe anyone’s rights; violate any law; or use the Site in any way that could damage or overburden it. We may investigate and take any action we consider appropriate, including removing content and suspending or terminating access.
Some features require a free or paid membership account. You are responsible for the accuracy of your registration information, for keeping your login credentials secure, and for all activity under your account. Free membership (“Registered”) gives access to certain features and communications. We may offer paid tiers and add, change, or discontinue any tier, feature, price, or benefit at any time. We may refuse, suspend, or terminate any account or membership at our discretion, including for any violation of these Terms.
If you purchase a paid membership or subscription, the following applies, and we present the material terms clearly before you pay:
Billing and renewal. Paid memberships are billed on a recurring basis (for example, monthly or annually) and automatically renew at the then-current price for successive periods until you cancel. By subscribing, you give your express informed consent to these recurring charges.
Price changes. We may change subscription prices; we will give notice before a changed price applies to you, and continuing after the change means you accept it.
Cancellation. You may cancel at any time, easily and through the same medium you used to sign up — from your account settings or by contacting us through the Site’s contact form or at [email protected]. Cancellation stops future renewals; it takes effect at the end of the current paid period, and you keep access until then.
Free trials and promotions. If a free or discounted trial is offered, it converts to a paid subscription at the standard price when the trial ends unless you cancel before then; we will disclose the trial terms at sign-up.
Payments are processed by third-party payment processors (such as Stripe and/or the payment features of our platform provider); by paying, you also agree to their terms. You authorize us and our processors to charge your selected payment method for all amounts due, including recurring charges and applicable taxes. Except where a refund is required by applicable law, or where we choose to grant one at our sole discretion, all sales are final and payments are non-refundable, including for memberships, subscriptions, digital goods, classes, and virtual items. If a charge is made in genuine error, contact us and we will review it in good faith.
Some features of the Site — including our switchboard operator “Cordelia” and other characters you chat with, call, or message — are powered by artificial intelligence and automated systems, not a live human. These characters are fictional and speak in character for entertainment. They generate and invent their responses, and nothing they say is a statement of fact, professional advice, or a promise or representation by us. You agree not to rely on anything they say as accurate. Your conversations are handled by third-party technology providers that operate these features for us. Our voice feature streams live in your web browser and is not recorded — we do not keep an audio copy of your voice — although we may keep a written record or transcript and any details you provide. These features are not monitored in real time and are not for emergencies; if you have an emergency, contact the appropriate emergency services (in the U.S., dial 911). By using these features, you acknowledge you are interacting with an automated AI system and consent to the logging and transcription described here and in our Privacy Policy. Our episodes and other media are produced using AI-generated and AI-assisted content as part of a clearly fictional, creative work, and we disclose the use of AI in a manner appropriate to that work.
Stories, text, news tips, names, photos, images, audio, video, comments, and other material you submit through the Site (each a “Submission”) are governed by our Submission Terms, which are incorporated into these Terms by reference. In short, you grant us broad rights to use your Submission, you receive no payment, and you make certain promises about it. Please read the Submission Terms in full.
The Site may offer community areas, classes or courses, member areas, and access to a virtual world or similar interactive environments. In these spaces you must treat others with respect and follow any posted rules and these Terms. You are solely responsible for your conduct and anything you post or say. We may moderate, remove content, and suspend or remove participants at our discretion, and we are not responsible for the conduct of other users. Some areas may contain mature themes and are intended for adults who enter by choice.
By giving us your email or phone number, or by joining a membership or list, you consent to receive related communications from us, including our newsletter and transactional messages. You can unsubscribe from marketing emails at any time using the link in each email; we may still send non-marketing messages needed to administer your account or respond to you. If we offer text/SMS messages, message and data rates may apply, frequency varies, and you can opt out at any time by replying STOP (and get help by replying HELP). Consent to marketing messages is not a condition of any purchase.
The Site relies on and links to third-party services — including our website and CRM platform (GoHighLevel / LeadConnector), payment processors, email and analytics providers, video platforms, and the AI services behind our characters. We do not control and are not responsible for third-party services, their content, availability, security, or privacy practices, and your use of them may be governed by their own terms and policies.
We respect intellectual-property rights. If you believe content on the Site infringes your copyright, send a notice to [email protected] with: your contact information; identification of the copyrighted work; identification and location of the allegedly infringing material; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and you are authorized to act; and your signature. We may remove material and terminate repeat infringers.
We want the Site to be usable by everyone, including people with disabilities, and we work toward conformance with the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA as our target standard, with newer guidance adopted over time. Accessibility is an ongoing effort, and some content may not yet be fully conformant. If you have difficulty using any part of the Site, or need content in a different format or another reasonable accommodation, please contact us at [email protected] or through the Site’s contact form, and we will work in good faith to help and to address the issue.
The Site and all content and features are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and security. We do not warrant that the Site will be uninterrupted, timely, secure, error-free, or free of harmful components, or that any content (including anything said by an AI character) is accurate or reliable. You use the Site at your own risk.
To the maximum extent permitted by law, Winterwolf Enterprises, LLC and its owners, members, managers, employees, contractors, partners, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, revenue, profits, goodwill, or opportunity, arising out of or relating to your use of, or inability to use, the Site or these Terms, even if advised of the possibility. To the maximum extent permitted by law, our total liability for all claims relating to the Site will not exceed the greater of the amount you paid us in the twelve months before the claim or one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
You agree to indemnify, defend, and hold harmless Winterwolf Enterprises, LLC and its owners, members, managers, employees, contractors, partners, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your Submissions, your violation of these Terms or any law, or your infringement of any third party’s rights.
We may suspend or terminate your access to the Site or your account at any time, with or without notice, for any reason, including any violation of these Terms. On termination, the license in Section 5 ends; sections that by their nature should survive (including Sections 4, 8, and 16 through 24) survive.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Agreement to arbitrate. You and we agree that any dispute, claim, or controversy arising out of or relating to the Site, these Terms, our Privacy Policy or Submission Terms, or our relationship (a “Dispute”) will be resolved by final and binding individual arbitration, rather than in court, except as provided below. This agreement is governed by the Federal Arbitration Act.
How arbitration works. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be seated in Nevada, or, at your election, conducted by telephone, video, or written submissions, or in the county where you live. The arbitrator decides all issues, except that a court may decide whether the class action waiver below is enforceable.
Class action and jury waiver. You and we agree that each may bring claims against the other only in an individual capacity, and NOT as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.
Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual-property rights.
30-day right to opt out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing [email protected] with your name and a statement that you opt out of arbitration. If you opt out, Section 21 (courts in Nevada) governs your Disputes. Opting out does not affect any other part of these Terms.
Survival. This Section survives termination of your relationship with us.
These Terms and any Dispute are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. For any matter not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Nevada.
We may update these Terms at any time by posting the revised version and updating the “Last updated” date. If changes are material, we will provide reasonable notice (such as by email or a notice on the Site). Your continued use of the Site after an update means you accept the revised Terms.
These Terms, together with the Privacy Policy and Submission Terms, are the entire agreement between you and us about the Site and supersede prior agreements. If any provision is found unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them, including in connection with a merger, financing, acquisition, reorganization, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Section headings are for convenience only.
Winterwolf Enterprises, LLC — Mystical Mischief. Questions about these Terms: [email protected], or use the contact form on the Site.